Shipping & Returns

Return Window:

• Customers may return a Roamie Sage carrier within 30 days of receipt for a full refund or exchange, no questions asked.

Condition Guidelines:

• To be eligible for return:

• The carrier must be in like-new condition — unused, unwashed, and free from damage.

• All original components, accessories, packaging, and hang tags must be included.

Return Process:

• Email our support team at support@roamie.com to initiate your return.

• We’ll email you a pre-paid shipping label.

• Pack the carrier securely in its original packaging and affix the label.

• Drop the package with the designated carrier.

• Once received, we’ll process your refund or send an exchange within 3–5 business days.

Shipping Costs:

• Free returns on all carriers purchased directly from Roamie.

• For carriers purchased through authorized retail partners, please follow the partner’s return guidelines.

Refund Timeline:

• Refunds are issued to the original payment method within 5–7 business days of receiving the returned item. Shipping charges are not refundable.

Non‑Returnable Items:

• Final sale exceptions may apply during promotions (e.g., *“sale” carriers), and are clearly indicated at purchase.